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This form collects your name and email address so that we can add you to our mailing list for future updates and news. Check out our privacy policy for more information on how we protect and manage your data.
 

Our contact address:

2, Upton Cottages,
Stroudwood Road,
Ryde
Isle of Wight
PO33 4BX

Delivery Info, Terms & Conditions,Refund & Privacy Policy.


+ UK Customers

Prices shown include Postage & Packing to Mainland UK.

Orders below a value of £20.00 will incur a £4.00 carriage charge.

Delivery will be by the most cost effective service depending on the size and weight of the parcel. We will try to achieve a delivery within 3 days of despatch but this will not always be possible so please allow 5 working days before contacting us.

If you would like your parts delivered faster, please email with your requirements and we will quote you for the faster service.

+ Overseas Customers

For parcels up to 2 kg and of a smaller size (Instruments Module, Headlamp Brackets etc) the most cost effective delivery is by Royal Mail ‘Small packets’ these are not tracked but seem to be reliable.

For larger and heavier parcels (Exhaust Pipes, Seat & Frame Module etc) delivery will be by UPS, Fedex, Parcelforce or similar and will be tracked.

+ Terms and Conditions

CONSUMER DISCLAIMER NOTICE

Consumers are solely and completely responsible for evaluating their vehicle to ensure that the vehicle, and each part of that vehicle, is appropriate for use with any part or component supplied by Cafe Racer Kits Ltd.

It is the consumer’s sole responsibility to have the vehicle inspected and approved by an authorised third party to check the safety of the vehicle prior to use.

Vehicle damage caused by a consumer’s failure to modify the vehicle properly for use of one or more Cafe Racer Kits Ltd parts and components is not covered by this Limited Warranty and is the sole responsibility of the consumer.

This Limited Warranty and/or the New Vehicle Limited Warranty on your vehicle may be voided, either in whole or in part, where the vehicle has been damaged due to a consumer’s failure to modify the vehicle properly as necessary for use of cafe Racer Kits Ltd parts and components.

Motorcycles can be dangerous if not properly maintained and ridden safely. Cafe Racer Kits Ltd has no control over the usage of any of it's parts. Cafe Racer Kits Ltd expects the customer to exercise good judgement as to the proper selection, installation, use and maintenance of any parts. Cafe Racer Kits Ltd assumes no responsibility for damage or injury of any kind, because of the misuse or improper application of any parts in any way by any person.

Cafe Racer Kits Ltd endeavours to ensure that the information on our website and in our instruction manuals is accurate and up to date. However if you do find anything that you do consider to be incorrect or out of date then please feel free to contact us at any time.

Any and all information displayed on this website is done so in good faith and Cafe Racer Kits Ltd will not be liable for any consequence arising from any information viewed on this website. We shall have no responsibility or liability for the timeliness, deletion, failure to store, inaccuracy, or improper delivery of any data or information whatsoever at any time.

PRICES

Goods will be invoiced at prices ruling at date of despatch and the right is reserved to amend these without notice if necessary. All prices are in £ sterling.

VALUE ADDED VAT

Cafe Racer Kits is now registered for Value Added Tax.

DELIVERY

Carriage and packing is as described on the website ‘Delivery Info’ Page.

Whilst we carry the majority of parts in stock, we can not guarantee the immediate availability of every item. If in any doubt please call us for more details.

DELIVERY PROMISES

These are given in good faith and will be adhered to, as far as possible, but no liability will be accepted for subsequent unforeseen delays. Goods offered ex-stock are subject to their being unsold on receipt of confirmation of order.

COLLECTION

Customers may collect their orders from our warehouse by previous arrangement. Details on request.

EXAMINATION OF GOODS

In the event of any discrepancy or damage in transit it is essential to sign Carriers Delivery Note “contents unexamined, case damaged” and to examine the goods in question at once, advising the carriers and ourselves of any shortage within 3 working days from proof of delivery.

NON-DELIVERY OF GOODS

Customers are responsible for advising us as well as the carriers of the non-delivery of goods within 20 days of Invoice, failing which no claims for shortage can be entertained.

RETURN OF GOODS

Returns can only be allowed on normal stock lines with a Returns Merchandise Authority number (RMA). To obtain this you must first contact us quoting the invoice number, part number(s) and reason for return.

All returns must be carriage paid. A handling charge of not less than 25% of the goods value will be payable for non-faulty goods within warranty, as well as incorrectly ordered parts or goods returned outside the scope of warranty where a credit has been requested.

IMAGES

All images on this website are copyright of Cafe Racer Kits unless otherwise described. No reproduction or copying of these images is allowed without the express written permission of Cafe Racer Kits.

Please contact us with your specific requirements and we will be happy to assist you.

+ Privacy Policy

Cafe Racer Kits Ltd. is committed to ensuring that your privacy is protected. Should we ask you to provide certain information, perhaps during the online quote process or online payment process or by any other means by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Cafe Racer Kits Ltd. may change this policy from time to time by updating this page. This policy applies to the use of our website and any other methods we use to collect data such as email. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from May 2018 and incorporates the new GDPR (General Data Protection Regulations, an EU dat aprivacy regulation that comes into force on 25th May 2018. It replaces the Data Protection Act (1998).

Your rights

Under the GDPR (General Data Protection Regulation), you have the following rights, which we will always work to uphold:
a) the right to be informed about our collection and use of your personal data. This Privacy Policy should tell you everything you need to know, but you can always contact us to find out more or to ask any questions.
b) the right to access the personal data we hold about you.
c) the right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Please contact us to find out more.
d) the right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we have.
e) the right to restrict (i.e. prevent) the processing of your personal data.
f) the right to object to us using your personal data for a particular purpose or purposes.
g) the right to data portability. This means that you can ask us for a copy of your personal data held by us to re-use with another service or business.
h) rights relating to automated decision-making and profiling. We do not use your personal data in this way.
For more information about our use of your personal data or exercising your rights as outlined above, please contact us.
Further information about the GDPR can also be obtained from https://ico.org.uk/.

 

> WHAT WE COLLECT

We may collect the following information:

Name.

Contact information including email address. Gender - inferred through your name Business/company name Job title Telephone number Demographic information such as postcode. Financial information such as credit/debit card numbers IP address

Other information relevant to customer service, quotes etc. We may collect data automatically via our website, for example if you sign up to receive e-newsletters or non website based collection.

> WHAT WE DO WITH THE INFORMATION WE GATHER

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping

We may use the information to improve our products and service.

We may periodically send promotional emails about new products or special offers.

If you subscribe to our e-newsletter, or sign up for a download from our website we may require further information from you such as email or name. This is so that we can keep in touch with you. By ticking the consent box you are agreeing that you are happy receive marketing emails, post and the occasional telephone call from us. You can 'opt-out' of our mailing list, using opt out instructions on emails you receive or by contacting us at enquiries@caferacerkits.co.uk. 

> SECURITY

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

> HOW WE USE COOKIES

A cookie is a small file placed on your computer’s hard drive, the cookie helps analyse web traffic or allows web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of our websites.

We are not in control of the delivery of cookies from service providers such as Google Analytics and YouTube. Any comments or questions that you may have should be raised with the originator of those cookies.

Your use of this site is taken as consent to the placing of cookies on your system. If you disagree, please take the following action (for technical support please contact your IT support technician.)

Google Analytics

When a customer visits caferacerkits.co.uk we use a third party service, Google Analytics, to collect standard internet log information and details of your behaviour patterns. We do this to find out things such as the number of visitors to various parts of the website and where these visitors have come to the website from. Google Analytics collects this information anonymously and we do not attempt to find out the identities of those visiting our website.

To view Google Analytics' Privacy Policy, please visit: https://policies.google.com/privacy?hl=en

Or to 'opt out' of Google Analytics, visit: https://tools.google.com/dlpage/gaoptout

Mailing Lists

When you subscribe to our occasional e-newsletter, or sign up to receive any special offers or downloads, we collect some of your personal information including name and email address. We use that information for the following purposes:

  • to provide you with information we think may be helpful or of interest to you
  • to tell you about our latest news, offers and events
  • to contact you if we need to provide any additional information

We do not share mailing lists with other organisations or individuals without your consent.

We use a third party provider, Mailchimp, to send our e-newsletters. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. Please visit Mailchimp's Privacy Policy here: https://mailchimp.com/legal/privacy/

Direct from you

During a meeting or over the phone, we often take personal information direct from you: as a customer or prospect. This information may include name, telephone number, email address and a personal or business address. We collect this information so that we can keep in touch with you via some or all of the following channels:

  • phone
  • email
  • post
  • social media

 CRK will never call or email you without prior consent. Any marketing materials we send out in the post will display an explicit 'opt-out' instruction should you wish to stop receiving marketing materials from us.

Pay Pal

If you pay for one of our services using PayPal, CRK has access to some of the information required for the transaction that is stored in PayPal.

Data stored:

  • the last 4 digits of the debit/credit card used for payment
  • your email address
  • your name

We retain this information as we are required by law, to retain sales records for 6 years and we do not pass your details to any third parties.

To view PayPal's Privacy Policy, visit https://www.paypal.com/en/webapps/mpp/ua/privacy-f...

KashFlow

KashFlow is our online accounting software, and again we are legally and contracturally required to maintain sales and accounting records.

Data stored:

  • organisation or personal name
  • postal address
  • email address
  • telephone number

https://www.kashflow.com/privacy-policy/

SagePay

we use Sage Pay as another form of customer payment. Occasionally we may take payment over the phone where you will give us your card details. Once this is processed we cannot retrieve your card details and they are not stored by us. View Sage Pay's privacy policy here

https://www.sagepay.co.uk/policies/privacy-policy

 

World Options

We use World Options as our main courier broker. We supply your information when you have a parcel to be delivered and this is stored for future tracking purposes. To see World Option's privacy policy click here

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> LINKS TO OTHER WEBSITES

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

> CONTROLLING YOUR PERSONAL INFORMATION

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at enquiries@caferacerkits.co.uk We will not sell, distribute or lease your personal information to third parties unless required by law to do so.

Under the GDPR, you are entitled to view, amend or delete the personal information we hold about you. If you would like a copy of the information held on you please email enquiries@caferacerkits.co.uk If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.

In legal circumstances:

In certain circumstances we may be legally required to share certain data held by us, which may include your personal information, for example, where we are involved in legal proceedings, where we are complying with the requirements of legislation, a court order, or a governmental authority. We do not require any further consent from you in order to share your data in such circumstances and will comply as required with any legally binding request that is made of us.

Changes to this policy.

We may make changes to this policy to improve your privacy or if the law changes or if our business changes in a way that affects your privacy. Be assured that we have full respect of your data, held by us. 

Ian and Tracey Saxcoburg , CRK.