LEGAL STUFF, and our terms & conditions

Who we are

We are Cafe Racer Kits Limited, a family-run business located in Sheffield in the UK. We operate online only, and don’t have physical retail premises or phonelines. This website is owned and operated by us.

Data Controller

Under Data Protection legislation, we are the Data Controller of personal information relating to our business. Please read through these terms to understand this.

How to contact us

To contact us, please email enquiries@caferacerkits.co.uk at any time.

Our registered office address is Cafe Racer Kits Limited, c/o Wake Smith Solicitors, 1 Velocity, 2 Tenter Street, Sheffield, S1 4BY, United Kingdom.

Our registrations

We are a company registered in England & Wales under company number 8921320. We are registered for VAT in England under registration 224632821. We are registered with the UK Information Commissioners Office (ICO) under registration ZB089311.

Conventions in these Terms & Conditions

In these Terms and Conditions, and throughout our website and other materials, you will see Cafe Racer Kits Limited referred to as ‘CRK’, 'we', 'us' and 'our' and similar or equivalent terms. Customers of Cafe Racer Kits Limited purchasing from us, and visitors to this website and related pages on the internet, are referred to as 'you' and 'your' and similar or equivalent terms. These Terms and Conditions apply to all users of our website, online store, and purchasers and users of products sold or supplied by us whether purchased online or otherwise.

Jurisdiction

These Terms & Conditions shall be governed by and construed in accordance with the laws of England and Wales. Disputes shall be exclusively subject to the jurisdiction of the courts of England and Wales.

Enforceability

In the event that any Term or Condition displayed here is determined by a lawful and competent authority to be illegal, invalid or otherwise unenforceable by reason of the laws of any state or country in which these Terms are intended to be effective, it shall be severed and deleted from these Terms. All other Terms of Use and Terms & Conditions shall remain in force and continue to be binding and enforceable.

Changes to these Terms & Conditions

We reserve the right to change these Terms and Conditions at any time. If you don’t accept these Terms and Conditions in full, stop using this website immediately. 

All content is © Copyright and our rights are asserted

All content displayed on, and made available through, this website is © Cafe Racer Kits Limited. All rights are asserted and reserved.

Do not infringe our copyright or our intellectual property

Do not use our intellectual property. This includes (but is not limited to) copying or using the content of this website, images, designs, technical and other drawings, guides and instructions, physical components and wording shown on or made available to you via this website or in the course of your contact or business with us.

We are not officially connected with any motorcycle manufacturer

We are not partnered, affiliated or associated with, nor endorsed or authorised by, nor in any other way officially connected with, the following companies or, where and if applicable, their parent companies or subsidiaries:

• Honda Motor Co. Limited

• Triumph Motorcycles Limited

• Yamaha Motor Co. Limited

We respect intellectual property

The names ‘Honda’, ‘Triumph’ and ‘Yamaha’ and related names, marks, emblems and images are registered trademarks of their respective owners.

Any use by us of the above names and any related names, model designations, marks, emblems and images is for identification purposes only and does not imply or confirm any association or endorsement of any kind with the companies named above.

We do not sell or market goods using intellectual property owned by other businesses.

CRK parts are hand-made parts

CRK products aren’t ‘off the shelf’ generic parts. They are made to your order, from when you order. All CRK parts are hand-made in the UK.

This means that your order may take 8 weeks (for full kits) from the date of order to dispatch. It’s not a bad thing: hand-made parts are not generic parts. Exact timelines depend on the items you order, the capacity of our supply chain and other factors. We keep in touch with you as we make your parts.

Generic parts aren’t our thing

Generally, we don’t re-sell parts made by other companies. It is not our business model because it does not usually add value for you.

The exception to this rule is where it isn’t viable or sensible to make the item ourselves. Examples include (but are not limited to) LED lights and indicators, mirrors, some exhaust silencers, workshop parts and accessories, manufacturer-specific spares and components.

Lead time examples*

As a guide, the following lead times apply:

'Off the shelf' parts (e.g. twin shocks, silencers, indicators, mirrors, lights)

Production / sourcing: 1 to 5 working days + shipping

'Packs but not whole kits' (e.g. instrument packs, seats, headlights, battery boxes)

Production / sourcing: Around 15 working days + shipping

'Full kits' (e.g. entire T300 Cafe Racer kit, entire Tiger T400 kit)

Production / sourcing: Around 8 weeks + shipping

Good to know

* The above information is a guide only. Production & sourcing estimates are given in good faith. We do not accept liability of any kind in respect of lead times. If you have a deadline to meet or other factors necessitate delivery by a particular date, please contact us to confirm your options before you place your order!

Stock availability

We do not generally hold stock of our own parts. Instead, parts are hand-made to order. We don’t guarantee the immediate availability of any item.

‘In stock’ notices

The phrase ‘in stock’ where displayed on this website means that it is possible to order the item. It does not mean the item is available for immediate dispatch.

Policy

We aim to keep the content of this website up to date and accurate. Images, specifications, descriptions and other information displayed on this website and related materials may not reflect our latest specifications.

Our policy is of continuous product development, and we reserve the right to change the appearance, specifications, availability, pricing and other particulars of the products described on this website at any time without notice.

Overview

Before making changes to your motorcycle, please check the relevant regulations in your country, state or locality. CRK makes no representation as to the suitability of parts sold by us in relation to the vehicle inspections regulations in your country, state or locality.

United Kingdom

An annual safety inspection (MoT) is required for all road vehicles over three years (with some classic vehicles excepted). Before using a modified motorcycle on the road, it must have a valid MoT certificate.

UK MoT information...

Germany, Switzerland & Austria

Before riding a modified motorcycle in Germany, Switzerland or Austria, be aware that those jurisdictions have strict TÜV regulations that must be met before a motorcycle is used on public roads. At the time of writing, our parts are not TÜV certified.

Australia & New Zealand

Using a modified motorcycle on the road in Australia and New Zealand is likely to require a safety inspection first. The NZ Warranty of Fitness inspection will likely apply and in Australia a Safety Inspection is likely to apply on a state-by-state basis.

Overview

We guarantee our own products against manufacturing defects and faults for 12 months from the date of purchase. This is called the Warranty Period.

Our commitment

In the unlikely event of an issue arising within the Warranty Period with a product purchased by you from us, we will arrange for the product to be inspected and then repaired or replaced at our sole discretion.

Conditions and exclusions

For this Limited Warranty to apply, you must:

• Install the product(s) in accordance with our instructions and good practice

• Maintain the product(s) in accordance with our instructions and good practice

• Use the product(s) in accordance with our instructions and good practice

• Not modify, adapt, alter or otherwise change the product(s)

• Not use the product(s) for purposes other than their intended application

• Be the original purchaser of the product(s)

The Warranty is not transferrable.

Overview

Motorcycles can be dangerous. Before modifying any motorcycle or riding / using a modified motorcycle, ensure that your modifications (including the fitting and use of products sold by us) are safe and legal in your country, state and locality and suitable for your intended purposes.

Inspection by a competent person

Have the motorcycle inspected and approved by a competent authorised third party prior to first use after any modifications, and on a regular basis when in use (whether this is required by law or not).

Fitting and using our parts

We have no control over how products sold by us are fitted and used. Exercise care in the selection, installation, use and on-going maintenance of any products sold by us. We will not accept liability for loss, damages or injury of any kind resulting from the misuse or improper application of any products sold by us in any way by any person.

Motorcycle selection

Exercise care when selecting your motorcycle and before making any modifications to it. You are solely and completely responsible for evaluating the motorcycle to which any of our parts, components or kits are to be fitted. Your responsibility includes ensuring that the motorcycle, and each part of that motorcycle (whether individually or in combination) is safe & legal for use.

Accuracy of information

Whilst we endeavour to ensure all information provided by us is accurate, motorcycle manufacturers do not update us on changes to models or specifications and therefore information provided by us may not be accurate in all cases. Errors and Omissions Excepted (E&OE).

All information displayed on this website and related sales, marketing, technical and other materials (in whatever form) is provided in good faith. We will not accept liability for any losses arising from the accuracy of any information provided. We shall have no responsibility or liability for the accuracy, completeness, timeliness, deletion, failure to store, or delivery of any data or information whatsoever at any time.

Effect of modifications on warranties

Modifying your motorcycle may invalidate, in whole or in part, any manufacturer or aftermarket Warranty on your motorcycle. If you are in doubt concerning any manufacturer or aftermarket Warranty that may apply to your motorcycle, consult the provider of the warranty before modifying your motorcycle.

Effect of modifications on insurance

Modifying your motorcycle may affect the terms on which you are offered insurance against risks including (but not limited to) third party risk, loss, damage, liability and injury. Using a motorcycle that is not insured against risks may be illegal in your country, state or locality. If you are in doubt concerning insurance that may apply to you and your motorcycle, consult your insurer before modifying your motorcycle.

The context of this Policy

Following Brexit, the UK has committed to maintain the standards set out in the EU General Data Protection Regulation, or GDPR. Under UK legislation, organisations that work with personal information are required to do certain things.

What is personally identifiable information?

Personally identifiable information means information that identifies an individual person. This means basic information such as names, addresses and telephone numbers. It can also mean other kinds of information that could be combined to identify a person.

What is our status under law?

Under UK law, we are a “Data Controller”. This means that we are responsible for deciding how and why we use your information legally. We must explain this to you and give you the opportunity to contact us about it. This policy has been created to do those things.

We minimise the amount of data that we gather and hold because it isn't useful to us to gather large amounts of data about you. We sell kits, parts and accessories for motorcycles; we aren’t a data business.

In order to operate our business properly and lawfully, we collect some data. These are the kinds of data that we typically collect:

• Contact details e.g., your name, address, email, telephone number etc.

• Communication e.g., emails, Signal, WhatsApp, SMS (‘texts’), contact form(s) etc.

• Contracts e.g., purchases you make, the value of those purchases, the item(s) purchased etc.

• Your files e.g., files you send us, instructions you give to us, images & video you send to us

• Cookies including web pages visited, device, web browser

UK data protection legislation requires organisations to have lawful and reasonable reasons for collecting data. This is sometimes called the 'legal basis' or the ‘lawful basis’ for collecting data.

We collect and use data on a legal basis. The main reasons we collect data are:

• Consent: when we are given data by you, e.g. when you use our contact form, email, call, give instructions, send files or attachments to us, write to us or buy from us;

• Contract: when we need information to run our business, comply with the law (where applicable), to help us to meet our contractual and legal obligations and to meet the expectations and needs of our customers. We will keep information relating to all contracts and actions relating to the contracts;

• Operational and marketing: when we use data to understand how our customers and others interact with our business including the use of online assets (e.g. our website and social media), purchasing patterns, trends and values. We do this to ensure we are delivering products and services that are of interest to our visitors and customers, and that our business is aligned to those needs.

• The law: we sell products directly to members of the public. We must maintain records of what we sold and who bought it, so that we can comply with relevant legislation, e.g. consumer protection law, safety regulations, product conformity legislation.

UK law states that no-one should keep data for longer than needed. As we collect data for the reasons above, we do not seek to retain data for any longer than necessary.

Records are important because they can provide an accurate account of what was agreed (e.g. a purchase made by you from us) and what happened (e.g. your payment and our delivery). Because of this, our policy is to keep information only for as long as needed in respect of:

• Purchases: what we supplied to you and what we and you are entitled to

• Obligations: where legislation requires us to retain data

• Disputes: where a dispute might happen or is happening

• Guidance: where guidance suggests we should keep data

As a guide, we will typically keep information relating to you in connection with normal sales and marketing for a period of seven (7) years following the last meaningful contact relating to that data.

UK law grants certain rights regarding the collection and processing of personal information. The UK Information Commissioners Office (ICO) provides a clear guide to your rights. In summary, you are entitled to:

• Be informed if, and how, your data is being used

• Ask for copies of the data an organisation holds about you

• Have incorrect data corrected

• Have data deleted (in some circumstances)

• Limit how data is used (in some circumstances)

• Receive copies of data in a usable ('portable') format

• Object to your data being used

• Object to automated decision-making about you

We encourage you to visit the Information Commissioners Office (ICO) website to read the full official guidance.

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure of information or data, we have put in place reasonable physical, logical (digital) and operational procedures to safeguard and secure the information we collect.

A cookie is a small file placed on your computer’s hard drive. Cookies help to analyse web traffic and allows web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use cookies to identify which pages of our website are being used. This helps us to improve our website in order to tailor it to customer needs. We use this information for statistical analysis purposes only.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies, and you can usually modify your browser settings to decline cookies if you prefer.

We use couriers / carriers to ship orders to our customers. We are legally and contractually obliged to maintain records concerning our business and our customers.

Like many ecommerce businesses, we use a broker who connects us with leading couriers and carriers globally through one portal. Our broker is called World Options.

Typically, the data available to World Options and the courier / carrier are:

• your name

• your postal address, email address, telephone number, website address (if any)

• courier tracking reference(s)

• details of the items you ordered from us or supplied to us*

• value of items you ordered from us or supplied to us*

* We are often required to provide details of your order to customs and taxation authorities. This is usually done through the courier / carrier, because the courier / carrier is physically moving the items across the customs border. In most cases, we are required to provide detailed descriptions of the product(s) we have supplied to you, the value and weight of the items and your name, address and contact details. This information is required by law by most customs and taxation authorities globally.

To view World Options' Privacy Policy, please visit World Options

We use Ecwid as our ecommerce platform (the store you see when you visit our website). Ecwid facilitates the management of our online store and many elements of our stock keeping. Ecwid also facilitates some communications with our customers, including (but not limited to) email messages to confirm orders, order status updates, shipping updates, abandoned cart reminders, some marketing emails and similar. We are legally and contractually obliged to maintain records concerning our business and our customers.

Typically, the data stored in Ecwid are:

• your name, postal address, email address, telephone number, website address (where applicable)

• This information is only stored where appropriate, e.g. where you have placed an order with us

• details of items you ordered from us

• value of items you ordered from us

• notes or other annotations concerning your order (e.g. special requests, updates, conversations)

• your payment method and the status of that payment

• Payment details such as card details are not available to us

• your order status

• the shipping status of your order

• your order history with us (if any)

• your contact preferences (e.g. opt-in / opt-out of marketing messages)

To view Ecwid’s Privacy Policy, please visit Ecwid

We use Google Analytics to collect information about visitors to our website. We do this to understand things like the number of visitors to various parts of our website and where these visitors have come from. Google Analytics collects this information anonymously and we do not attempt to identify individuals visiting our website using these analytics.

To view Google Analytics' Privacy Policy, please visit Google

We previously used IRIS KashFlow as our accounting software. We have now moved to Xero (see below) but will need to keep some records in IRIS KashFlow for a period of time. We are legally and contractually obliged to maintain financial records concerning our business and our customers.

Typically, the data stored in IRIS KashFlow are:

• organisation or person name

• postal address, email address, telephone number, website address (if any)

• details of items ordered from us or supplied to us

• value of items ordered from us or supplied to us

To view IRIS KashFlow's Privacy Policy, please visit KashFlow

We use Kliken Stats to manage some aspects of our advertising online, and to provide us with data around the performance of our online store. Kliken Stats helps us to place adverts on platforms such as Google and Facebook that are aligned to the interests of the visitor.

We typically use Kliken Stats to place and manage advertisements, and to review what impact those advertisements might have had in terms of engagement and sales. Kliken Stats provides us with a dashboard and reports summarising our sales performance. Information includes popular products, geographies in which sales are being made, the nature of engagement (e.g. how many visits vs how many sales) and similar information.

To view Kliken Stats’ Privacy Policy, please visit Kliken Stats

We use Mailchimp to manage some aspects of our marketing and contacting customers and others who have subscribed to our updates. Mailchimp captures email addresses that are given to us.

We typically use Mailchimp to create marketing campaigns and newsletters, and to review what impact those activities might have had in terms of engagement and sales. Mailchimp provides us with a dashboard and reports summarising whether recipients engage with our newsletters and other communications sent from Mailchimp. Information includes whether the email was opened, if an action was taken, and limited information about the user including general location and operating system.

To view Mailchimp’s Privacy Policy, please visit Mailchimp

We offer PayPal as a payment option. We are legally and contractually obliged to maintain financial records concerning our business and our customers.

Typically, the data stored in PayPal are:

• the last 4 digits of the debit/credit card used for payment

• your postal address, email address, telephone number, website address (if any)

• details of items ordered from us or supplied to us

• value of items ordered from us or supplied to us

• comments or notes left by you or us and communications through PayPal

To view PayPal's Privacy Policy, please visit PayPal

We are not in control of, or responsible for, the policies and business practices of businesses such as Google, Meta (Facebook & Instagram), Twitter and YouTube. Where we use these platforms and you interact with us on those platforms, we may have access to certain information about you that is provided to us by those platforms.

We encourage you to familiarise yourself with the policies and terms of the social media platforms with which you interact. Policy links below:

Google

Facebook

Instagram

Google

YouTube

We use Stripe as one of our payment processing options. We are legally and contractually obliged to maintain financial records concerning our business and our customers.

We typically use Stripe where a customer wishes to make a card payment. We do not file card details, and we cannot retrieve card details and they are not stored by us.

To view Stripe’s Privacy Policy, please visit Stripe.

We use Xero as our accounting software. We are legally and contractually obliged to maintain financial records concerning our business and our customers.

Typically, the data stored in Xero are:

• organisation or person name

• postal address, email address, telephone number, website address (if any)

• details of items ordered from us or supplied to us

• value of items ordered from us or supplied to us

To view Xero’s Privacy Policy, please visit Xero

Our website may contain direct links to other websites not listed in this Policy (e.g. news articles, partners, enthusiast websites, organisations of interest). We do not have any control or influence over websites operated by third parties. We make no representations, warranties, guarantees or assurances of any kind concerning any aspect of any third party website to which we may link. The protection and privacy of any information provided by you to third party websites is not governed by this privacy statement and is not the responsibility of Cafe Racer Kits Limited. You should exercise caution and look at the privacy statement applicable to the website in question.

Who is Klarna?

Klarna is a Swedish payment service provider that takes end-to-end responsibility for your payment. Klarna is the provider of smooth payments to more than 200,000 online stores. Over 90 million consumers worldwide have trusted Klarna to securely handle their payments.

How does Pay later in 3 interest-free instalments work?

Pay later in 3 interest-free instalments is a form of credit which allows you to spread the cost of your purchase over 3 equal payments.

The payment for each instalment will automatically be collected from the debit or credit card you entered at checkout. Your first instalment will be collected when your order is confirmed by Cafe acer Kits and instalments 2 and 3 are scheduled 30 and 60 days later, respectively. You can always monitor your payments’ schedule in the Klarna app.

Am I eligible for Pay later in 3 interest-free instalments?

To use Pay later in 3 interest-free instalments you must be at least 18. Whilst this option is widely promoted, Pay later in 3 interest-free instalments is subject to your financial circumstances. When choosing Pay later in 3 interest-free instalments, our assessment will not affect your credit rating.

How can I increase my chances of being accepted for Pay later in 3 interest-free instalments?

Klarna is unique and offers Pay later in 3 interest-free instalments based on a number of factors such as the order value, previous order history and item availability. If you are 18 or over, you can improve your chances of being offered Pay later in 3 interest-free instalments by ensuring you provide your full name, accurate address details and arrange shipping to your registered billing address.

All orders are assessed individually. Just because you have been accepted for Pay later in 3 interest-free instalments before does not mean it will be offered for every order. In turn, if your application for Pay later in 3 interest-free instalments is denied, it does not mean it will be denied for future orders.

What do I need to provide when I make a purchase?

If you want to make a purchase with Klarna using Pay later in 3 interest-free instalments, you'll need to provide your mobile phone number, email address, current billing address and a debit or card card. The mobile number is required in case we need to reach you.

All communications will be sent to your email address. It's very important that you give us the correct details, as otherwise you will not receive your payment schedule and any updated order information.

Will a credit search take place?

Klarna may run so-called unrecorded enquiries (or soft credit searches) that do not affect credit scoring and are only visible to you and Klarna, but not visible to other lenders. Neither Klarna nor Cafe Racer Kits run credit searches against you that could impact your credit rating.

Why have I not been offered Pay later in 3 interest-free instalments?

Although Pay later in 3 interest-free instalments is widely promoted it is not always universally available. The Pay later in 3 interest-free instalments payment option is automatically generated by algorithms that are dependent upon a number of factors including address details, cardholder details, amount of order, the online store, previous order history and item availability.

What are my payment options with Klarna?

Payment for your Pay later in 3 interest-free instalments will automatically be collected from the debit or credit card you entered at checkout. The first payment is taken when the order is confirmed. The second and third instalments are collected 30 and 60 days, respectively, after the first instalment. You can always monitor your payments’ schedule in the Klarna app.

What happens if I cancel or return my order?

As soon as Cafe Racer Kits have accepted your cancellation/return, Klarna will cancel any future scheduled payments as well as refund any amounts due. The return will be reflected in the Klarna app immediately.

What happens if I don’t pay for my order?

Klarna will automatically attempt to collect your payment for your Pay later in 3 interest-free instalments purchase at Cafe Racer Kits from the debit or credit card you entered at checkout. If we are unable to collect your payment on the scheduled due date Klarna will make one further attempt to automatically collect payment two days later. Should this last payment attempt fail, Klarna will issue you a statement for the full outstanding order amount which will become payable 15 days later. Klarna shall notify you when a payment is due two days in advance of attempting to collect your payment and you can always monitor the due date in Klarna app at your convenience.

You will not be charged fees or interest for late and/or missed repayment(s). Your credit score will not be impacted by using Klarna’s ‘Pay later in 3 instalments’ product even if you have failed to pay on time. If you fail to make a payment you will be in default, and may be unable to use Klarna in the future. We may continue to attempt to collect overdue and currently due payments on subsequent due dates, or invoice you separately for the unpaid total. If you do not pay for your purchase, Klarna may engage with an external debt collection agency to collect on our behalf. Debt collection agencies are used as a last resort.

I have been asked to go to the Klarna site. Is this correct?

You can view all of your Klarna purchases and payment schedule in the Klarna app or by logging onto Klarna.com/uk.

Is my payment information safe?

Payment information is processed securely by Klarna. No card details are transferred to or held by Cafe Racer Kits. All transactions take place via connections secured with the latest industry standard security protocols.

Can I pay before the due date?

Yes. Just go to the Klarna app or log onto Klarna.com/uk and pay off early.

Have you received my payment?

Klarna will notify you via email and push notification from the Klarna app when a payment is due and when this has successfully been collected, or in the unlikely event of your payment failing. If a payment has been collected but you have not received payment confirmation, you can always check the status of your order and payments in the Klarna app or by logging in at www.klarna.com/uk .

What happens to my statement, when I've returned the goods?

Once Cafe Racer Kits has received the return (partial or full) and you have received their confirmation of this, an updated statement with an adjusted payment schedule will be sent to you by Klarna if you've made a partial return. With a full return, we shall refund any payments collected and cancel any future scheduled payments. You are always able to monitor the status of your order in the Klarna app.

I've received a statement, but I've not yet received my goods.

In the event that your goods have not been received please call Cafe Racer Kits to check on your order and delivery status. You can also contact Klarna’s Customer Service so that we can postpone the due date on your payment or put the order on hold in the Klarna app while you wait for the goods to arrive.

I have cancelled my order. How long will it take until I receive my refund?

As soon as the store has registered your cancellation or your return, the refund will be processed within 5 business days.

I have asked for a refund. How will I be refunded?

Refunds shall be issued back to the debit or credit card which was originally entered at checkout.

I haven’t received an email with my statement/payment information.

You can log in the Klarna app or at www.klarna.com/uk, where you will find all of your orders and payment schedule information.

I still have questions regarding payment, how can I get in touch?

Visit Klarna app Klarna’s Customer Service page for a full list of FAQs, live chat and telephone options

Who is Klarna?

Klarna is a Swedish payment service provider that takes end-to-end responsibility for your payment. Klarna is the provider of smooth payments to more than 200,000 online stores. Over 90 million consumers worldwide have trusted Klarna to securely handle their payments.

How does Pay later in 30 days work?

Pay later in 30 days is a form of credit which allows you to delay payment of your purchase by 30 days. Once your order is confirmed, you'll receive an email with payment instructions within two days from Klarna. You'll then have 30 days to try on your order and only pay when you’re happy. Complete the payment online, at your convenience, with no extra cost. You can pay via credit or debit card in Klarna.app or by logging into www.klarna.com/uk .

Am I eligible for Pay later in 30 days?

To use Pay later in 30 days you must be at least 18. Whilst this option is widely promoted, Pay later in 30 days is subject to your financial circumstances. When choosing Pay later in 30 days, our assessment will not affect your credit rating.

How can I increase my chances of being accepted for Pay later in 30 days?

Klarna is unique and offers Pay later in 30 days based on a number of factors such as the order value, previous order history and item availability. If you are 18 or over, you can improve your chances of being offered Pay later in 30 days by ensuring you provide your full name, accurate address details and arrange shipping to your registered billing address. All orders are assessed individually. Just because you have been accepted for Pay later in 30 days before does not mean it will be offered for every order. In turn, if your application for Pay later in 30 days is denied, it does not mean it will be denied for future orders.

Will a credit search take place against me?

Klarna may run so-called unrecorded enquiries (or soft credit searches) that do not affect credit scoring and are only visible to you and Klarna, but not visible to other lenders. Neither Klarna nor Cafe Racer Kits run credit searches against you that could impact your credit rating.

Why have I not been offered Pay later in 30 days?

Although Pay later in 30 days is widely promoted it is not always universally available. The Pay later in 30 days method is automatically generated by algorithms that are dependent upon a number of factors including amount of order, the online store, previous order history and item availability. Alternatively, you are able to complete your order by paying by credit or debit card at the checkout.

What are my payment options with Klarna?

You can pay with debit or credit card immediately in the checkout or take advantage of our Pay later in 30 days payment option, where you can pay for the goods once you have received them via credit card or debit card. You can always monitor your outstanding payments in the Klarna app.

What happens if I cancel or return my order?

As soon as Cafe Racer Kits have accepted your cancellation/return, then Klarna will cancel the statement or refund your payment. The return will be reflected in the Klarna app immediately.

What happens if I don’t pay for my order?

Payment is due 30 days after the item is shipped. To help you pay on time, we'll alert you two days before payment is due – you'll receive a push notification from the Klarna app or email reminders to pay – and, if very late, we’ll also send you a text or letter, too. You will not be charged fees or interest for late and/or missed repayment(s). Your credit score will not be impacted by using Klarna’s ‘Pay later in 30 days’ product even if you have failed to pay on time. If you fail to pay on time, you will be in default, and may be unable to use Klarna’s services in the future. If you do not pay for your purchase, Klarna may engage with an external debt collection agency to collect on our behalf. Debt collection agencies are used as a last resort.

I have been asked to go to the Klarna site. Is this correct?

If you have chosen to Pay later in 30 days, Klarna will send you an email with further details on how to pay. Your email will contain a link to Klarna where you can settle your payment with your credit or debit card. You are always able to view payments instructions in the Klarna app.

What do I need to provide when I make a purchase?

If you want to make a purchase with Klarna you need to provide your name, address and email address. For some orders you may need to provide your mobile number or date of birth, too. All information will be sent to your email address, including payment reminders and links to your online statements. It's very important that you give us the correct details, as otherwise you will not receive the payment information.

Is my payment information safe?

Payment information is processed securely by Klarna. No card details are transferred to or held by Cafe Racer Kits. All transactions take place via connections secured with the latest industry standard security protocols.

Can I pay before the due date?

You can pay for your order at any point after you receive the email from Klarna with the details of your payment on. Just follow the instructions on this email or in the Klarna app to pay for your order.

Have you received my payment?

If you pay by card, Cafe Racer Kits will confirm your order right away. If paying by Pay later in 30 days, Klarna will send you a payment confirmation to the email address that you have used for your order. If you have made a payment but not received the payment confirmation, you can always check the status of your order and payments by logging in to the Klarna app or www.klarna.com /uk.

What happens to my statement, when I've returned the goods?

Once Cafe Racer Kits has received the return (partial or full) and you have received their confirmation of this, an updated statement will be sent to you by Klarna if you've made a partial return. With a full return, your statement will be closed. You are always able to monitor the status of your order in the Klarna app.

I've received a statement, but I've not yet received my goods.

You have 30 days to pay, so you don’t need to pay right away. If your due date is near and there is no sign of your goods, please call Cafe Racer Kits to check on delivery. You can also contact Klarna’s Customer Service so that we can postpone the due date on your payment or put the order on hold in the Klarna app while you wait for the goods to arrive.

I have cancelled my order. How long will it take until I receive my refund?

As soon as the store has registered your cancellation or your return, the refund will be processed within 5 business days.

I have asked for a refund. How will I be refunded?

If you have paid for your order with a card, the refund will be made back to the same card. If you have not paid the statement yet, then the refund will reduce the statement or cancel it completely.

I haven’t received an email with my statement/payment information.

You can log in the Klarna app or at www.klarna.com/uk, where you will find all of your orders and payment schedule information.

I still have questions regarding payment, how can I get in touch?

Visit Klarna app Klarna’s Customer Service page for a full list of FAQs, live chat and telephone options.