Terms & Conditions

We know this isn't the most thrilling read — but it's an important one. Please take the time to read these Terms & Conditions carefully. Your use of our website, your purchases from us, and the contract between us are all governed by what follows. By placing an order, you're confirming that you've read and understood them.

These Terms & Conditions are provided in English only.

Definitions

Throughout this document, and across our website and other materials, you'll see Café Racer Kits Limited referred to as 'CRK', 'We', 'Us', and 'Our'. We own and operate the website at www.caferacerkits.co.uk (the 'Website'). 'Customer', 'You', and 'Your' means the person buying, or who has agreed to buy, our Products. 'Products' means any item, component, part, or service sold or supplied to You by Us. Where referenced, 'Motorcycle' means the motorcycle to which the Products are fitted.

A few housekeeping points on interpretation:

Headings are for navigation only and don't affect how these Terms are interpreted.

Legislation references include any amended or re-enacted versions of those statutes.

Singular and plural are interchangeable where context requires.

Gender references apply to all genders.

Persons includes individuals, companies, unincorporated associations, and partnerships.

"Including" always means "including without limitation."

Capitalised words have specific defined meanings as set out in these Terms.

Your acceptance of these Terms & Conditions

Please read these Terms carefully before placing an order. By ordering from us, you're confirming that you've read, understood, and agreed to be legally bound by them — along with any documents expressly referenced within them.

These Terms apply to every contract between us for the sale of Products, whether via the Website or through direct contact with us.

We update these Terms from time to time — see Clause 7 for details. The date of the most recent revision is shown at the top of this page. It's worth checking back each time you order to make sure you're familiar with the Terms that apply to your purchase.

1. Who We Are

1.1 We are Café Racer Kits Limited, registered in England & Wales under company number 8921320. We own and operate www.caferacerkits.co.uk. We are VAT registered under number 224632821, and registered with the UK Information Commissioner's Office (ICO) under registration ZB089311. Our registered address is: Café Racer Kits Limited, c/o Wake Smith Solicitors, 1 Velocity, 2 Tenter Street, Sheffield, S1 4BY, United Kingdom.

1.2 We're an online-only business — no physical retail premises. You can reach us at any time by emailing enquiries@caferacerkits.co.uk, by phone on +44(0)7849 997 741, or by writing to the address above.

2. Products & Availability

2.1 Any images, diagrams, or illustrations of Products on our website are for reference purposes. We do our best to represent Products accurately, but we can't guarantee that your screen will display colours or details with complete accuracy. Products may vary slightly from images shown.

2.2 Our packaging varies — and we make a point of reusing boxes, padding, and other packaging materials wherever we can. It's better for the environment, reduces waste, and keeps costs sensible. Don't be surprised if your order arrives in pre-loved packaging.

2.3 Every Product shown on our website is handmade and/or sourced to order. Production begins when you place an order and we accept it.

2.4 We don't hold stock. Everything is made to order. If a Product shows as 'In Stock' on the website, this means it's available to order — not that it's sitting on a shelf ready to ship. Estimated production times are clearly displayed on each Product page.

2.5 By placing an order, you confirm that you've read and understood the estimated production timeline for your Products. No order will be fulfilled immediately. Any delivery date provided by us is advisory — all our Products are handmade to your order.

3. Using Our Website

3.1 Your use of our website is governed by this Acceptable Use Policy, which applies to all users and visitors.

3.2 By using our website, you agree to abide by everything set out in this policy.

3.3 Our website is here for lawful purposes only. You may not use it:

In any way that breaches local, national, or international law or regulation

For any unlawful, fraudulent, or harmful purpose

To harm or attempt to harm minors in any way

To upload, share, or transmit material that doesn't meet our content standards (below)

To send unsolicited advertising or spam

To transmit viruses, malware, spyware, or any other harmful code

3.4 The following content standards apply to anything you contribute to our website. Contributions must be accurate (where stating facts), genuinely held (where stating opinions), and comply with applicable UK law.

Contributions must not:

Be defamatory, obscene, offensive, hateful, or inflammatory

Promote sexually explicit material, violence, or discrimination of any kind

Infringe any copyright, database right, or trademark

Be likely to deceive, harass, upset, embarrass, alarm, or annoy any person

Breach any legal duty owed to a third party

Promote illegal activity

Impersonate any person or misrepresent your identity

Give the impression of coming from us when they do not

Advocate or assist any unlawful act

3.5 We reserve the right to determine, at our discretion, whether a breach of this policy has occurred — and to take whatever action we consider appropriate.

3.6 Breaching this policy may result in any or all of the following:

Immediate, temporary, or permanent withdrawal of your access to our website

Removal of any content you've posted

A formal warning

Legal proceedings against you, including recovery of costs

Disclosure of information to law enforcement where appropriate

3.7 We may update this policy at any time by amending this page. Changes are legally binding, so please check back from time to time.

4. Your Personal Information

4.1 We handle your personal information in accordance with our Privacy Policy, published in full on our website. Please take the time to read it — it contains important terms that apply to you.

5. Consumer Terms

5.1 You must be 18 years of age or older to purchase Products from us.

5.2 As a consumer, you have legal rights — including rights to cancel in certain circumstances, and in relation to Products that are faulty or not as described. Nothing in these Terms affects your statutory rights. For guidance, contact your local Citizens Advice Bureau or Trading Standards office.

5.3 Details of how to cancel an order, return Products, and receive a refund are set out in Clause 8.

6. How the Contract Is Formed

6.1 Our ordering process gives you the opportunity to review your order before submitting it. Please take a moment to check everything is correct before finalising your purchase.

6.2 When you place an order, you'll receive an automated email confirming we've received it. This is not an acceptance of your order.

6.3 We'll confirm acceptance by sending a follow-up email updating your order status to 'Processing' and/or 'Manufacturing'. The contract between us is formed at this point.

6.4 If for any reason we're unable to fulfil your order — for example, if a Product has been discontinued or there's been a pricing error — we'll contact you by email. If you've already paid, we'll refund you in full as soon as reasonably possible.

7. Changes to These Terms

7.1 We may update these Terms from time to time, typically for one of the following reasons:

A change in law or regulation affecting our business or Products

A change in how we take payment

A change in the Products we offer or their specifications

7.2 The Terms in force at the time you place your order are those that apply to your contract with us.

7.3 When we make changes, we'll say so clearly on this page, along with the date of the update.

8. Cancellations, Returns & Refunds

We make everything to a high standard and genuine faults are rare. But if something isn't right, we'll sort it — constructively and without unnecessary fuss. Nothing in this section affects your statutory rights.

8.1 If you need to return anything, email us at enquiries@caferacerkits.co.uk as soon as possible, quoting your order number.

8.2 Under the UK Consumer Contracts Regulations, you have the right to cancel your order for any reason within 14 days of receiving your Products. This right does not apply to:

Products made to your specification or clearly personalised

Newspapers, periodicals, or magazines

Perishable goods

Unsealed software, DVDs, or CDs

8.3 If you cancel under Clause 8.2, we'll refund you within 14 calendar days of receiving your written notice of cancellation. Our liability is limited to the purchase price of the Products — we're not liable for any additional costs such as fitting or installation.

8.4 Until Products are returned to or collected by us, please take reasonable care of them and avoid causing damage.

8.5 If you cancel an order that has already been shipped but not yet arrived, please leave the Products in their original packaging when they arrive.

8.6 When cancelling an order, you'll need to:

Return the Products to us, or cooperate to arrange their return, as soon as reasonably practicable

Cover the reasonable cost of return postage, or the cost of us collecting the Products from you

Keep the Products safe and in your possession until they're back with us

8.7 Our Products are guaranteed free from manufacturing defects for 24 months from the date of delivery. See Clause 10 for full warranty details.

8.8 The 24-month warranty and the returns policy above both operate alongside your legal rights — they don't replace them.

8.9 If you receive the wrong Products and don't wish to keep them, we'll replace them with what you ordered (if available) or issue a full refund via your original payment method. Our liability is limited to the purchase price of the Products.

8.10 If you receive faulty Products and don't wish to keep them, we'll repair, replace, or refund — via your original payment method.

8.11 Any replacement or refund under Clauses 8.7–8.10 is conditional on you:

Informing us promptly upon discovering the issue, and in any event within 30 days

Giving us a reasonable opportunity to inspect the Products

Returning the Products to us, or allowing us to collect them, at our expense

8.12 We won't be liable for faults resulting from:

Fair wear and tear

Wilful or negligent damage caused by you

Failure to follow our instructions

Modification or alteration of the Products by you

Use of the Products for purposes they're not intended for

Continued use of the Products after becoming aware of a fault

8.13 You're responsible for checking that what you receive matches what you ordered, and is free from obvious defects. Our liability is limited to the repair or replacement of the Products sold to you by us. Nothing here affects your statutory rights.

8.14 Refunds are processed via the same payment method used at checkout, and are available to the original purchaser only. We're not liable for additional costs such as fitting or installation.

9. Delivery & Ownership

9.1 We'll make every reasonable effort to deliver by the estimated date in your Order Confirmation — which reflects both production and shipping time to your address.

9.2 If we can't meet that estimate for any reason, we'll be in touch by email with a revised date.

9.3 By placing an order, you confirm you've read, understood, and accepted the estimated production timeline shown on the relevant Product page. Nothing we sell is available for immediate dispatch — as a guide, no order is likely to arrive sooner than 15 working days from the date of purchase.

9.4 Delivery is complete when your Products arrive at the address you gave us. If we choose to split an order across multiple deliveries, we'll cover the additional postage — but not import duties or local taxes for international orders (see Clauses 11.1–11.4).

9.5 When your order ships, we'll send a tracking reference to your email address. If no one is available to take delivery, the courier will leave a card. It's your responsibility to arrange redelivery or collection. We can't be held responsible for the availability or accuracy of third-party tracking information.

9.6 Ownership of your Products passes to you once manufacturing is complete and they've been set aside for your order. Full payment is required before production begins, unless otherwise agreed in writing. Risk of loss or damage transfers to you when we hand the Products to the courier.

10. Warranty

10.1 We warrant our Products against defects in materials and workmanship under normal use. The warranty is invalidated by accidental or deliberate damage, involvement in an accident, or modification from original specification.

10.2 Our warranty runs for 24 months from the date of delivery.

10.3 The warranty doesn't cover consumable parts — including batteries, brake pads, brake discs, friction materials, tyres, or bulbs — unless covered by a separate warranty.

10.4 If a valid warranty defect is confirmed, we'll repair or replace the Product at our option. If neither is feasible, we'll refund the purchase price. As a condition of any remedy, you'll need to return the defective Product to us at your cost (unless otherwise agreed). We won't issue a replacement until the Product has been received and inspected.

Once a replacement has been issued, all title and rights in the original defective Product transfer to us. You'll have no further claim in respect of it.

10.5 Our liability under this warranty is limited to the repair or replacement of the Product. We're not liable for any additional or consequential costs — including paint, coatings, mechanical work, or other parts purchased in connection with the Products.

10.6 To make a warranty claim, email us at enquiries@caferacerkits.co.uk with your name, order number, and a description of the issue.

11. International Orders

11.1 We're happy to ship to many countries outside the UK — but please read this section carefully before ordering.

Our Products are designed, manufactured, and sold to comply with UK regulations. They are not intended for sale or use in the USA or Canada. By purchasing from us, you confirm that you won't ship, export, or use our Products in those territories. We make no warranties as to compliance with US or Canadian law, and you're solely responsible for ensuring our Products don't enter those markets.

Additional restrictions may apply to other international destinations. It's your responsibility to check before ordering.

11.2 Orders delivered outside the UK may be subject to import duties and local taxes on arrival. These are payable by you, in addition to the price paid to us. UK VAT is not charged on international orders.

11.3 We have no control over import duties or taxes and accept no responsibility for them. Please contact your local customs office before ordering if you need guidance.

11.4 You're responsible for complying with all laws and regulations in your destination country. We won't be liable if you don't.

12. Pricing & Delivery Charges

12.1 Prices on our website include UK VAT where applicable, but exclude any import duties or taxes on international orders. We take care to ensure prices are correct at the time of ordering.

12.2 We reserve the right to change our prices without notice. Any change won't affect orders already placed.

12.3 UK VAT is included in displayed prices at the rate applicable at the time of order. If you're outside the UK, VAT isn't charged (see Clause 11). If the UK VAT rate changes between your order date and delivery, we'll adjust accordingly — unless you've already paid in full.

12.4 Delivery charges aren't included in Product prices unless stated. They're shown during checkout and in your order confirmation emails.

12.5 We do our best to keep pricing accurate. If we discover an error on your order, we'll contact you — and you'll have the option to proceed at the correct price or cancel for a full refund. We won't process the order further until we've heard from you. If we can't reach you, we'll cancel and refund.

12.6 We're not obliged to honour an obviously incorrect price. In that event, Clause 12.5 applies.

13. Payment & Deposits

13.1 Payment is made via our website or by invoice. We accept BACS (bank transfer), credit and debit card, and PayPal.

13.2 Full payment is required in advance unless we've clearly stated otherwise.

13.3 The only alternative payment arrangement we currently offer is a deposit option on selected high-value orders. This isn't available on all Products, and we reserve the right to withdraw it at any time.

13.4 Deposit payments are offered at our sole discretion and governed by these Terms.

13.5 Where a deposit option is available, the following terms apply:

A non-refundable deposit of 25% of the total purchase price is required at the time of ordering to secure production.

Once your deposit has cleared, we'll begin production. Estimated lead times are shown on each Product page.

The remaining balance must be paid in full before shipping. We'll notify you when your Products are ready, and you'll have 7 days to pay. Failure to pay within this window may result in delays or cancellation of your order.

Once the balance is paid, your Products will be shipped to your specified address. Shipping fees are confirmed at the time of order.

The deposit is non-refundable, except where we're unable to fulfil your order, or where you cancel within 14 days of receiving the Products (in which case Clauses 8.1–8.14 apply).

We may accept order changes if requested in writing. Any additional costs will be confirmed and agreed in writing before taking effect, and must be paid before shipping.

Our liability in connection with deposit arrangements is limited to the amount of the deposit paid.

14. Our Liability to You

14.1 To the extent permitted by law, we're not liable for any indirect, incidental, or consequential damages. Our total liability to you won't exceed the amount you've paid us in connection with your order.

14.2 We may be liable where we've breached these Terms, or where we've been negligent and that negligence caused foreseeable loss or damage to you. We're not liable for losses that weren't a foreseeable consequence of our actions.

14.3 Our Products are sold to private consumers only — not for trade, commercial, or resale use. You agree not to use our Products for any business purpose, and we won't be liable for loss of profit, business interruption, or loss of business opportunity.

14.4 We don't accept liability for faults arising from your modification or adaptation of our Products. By fitting and using our Products, you agree not to modify them — and acknowledge that doing so removes our liability, to the extent the law allows.

14.5 Nothing in these Terms limits our liability for:

Death or personal injury caused by our negligence

Fraud or fraudulent misrepresentation

Breach of the terms implied by sections 12–15 of the Sale of Goods Act 1979

Defective products under the Consumer Protection Act 1987

15. Events Outside Our Control

15.1 We won't be liable for any failure or delay in performing our obligations caused by events outside our reasonable control.

15.2 Such events include (without limitation): strikes, civil unrest, terrorism, war, fire, flood, earthquake, natural disaster, epidemic, or failure of public transport or telecommunications networks.

15.3 If such an event occurs:

We'll contact you as soon as reasonably possible to let you know

Our obligations will be suspended for the duration of the event, with timelines extended accordingly

We'll arrange a new delivery date with you once the situation has resolved

16. Getting in Touch

16.1 Any reference to communication 'in writing' includes email.

16.2 To cancel a contract, email us at enquiries@caferacerkits.co.uk quoting your order reference — or write to Café Racer Kits, c/o Wake Smith Solicitors, No.1 Velocity, 2 Tenter Street, Sheffield, S1 4BY. We'd suggest keeping a copy of your cancellation notice for your own records. Cancellation takes effect from the date you send the email or post the letter.

16.3 You can contact us at any time at enquiries@caferacerkits.co.uk or at the address above.

16.4 We'll always contact you by email in the first instance.

17. Other Important Terms

17.1 We may transfer our rights and obligations under a contract to another organisation. This won't affect your rights, and we'll always notify you via the website if this happens.

17.2 You may not transfer your rights or obligations under these Terms to another person without our prior written agreement.

17.3 This contract is between you and us only. No third party has any right to enforce its terms.

17.4 Each clause of these Terms operates independently. If any clause is found to be unenforceable by a competent authority, it will be removed and the remaining Terms will continue in full force.

17.5 If we don't immediately enforce our rights under these Terms, that doesn't mean we've waived them. Any formal waiver will be confirmed in writing, and won't automatically apply to future defaults.

17.6 These Terms are governed by English law. Any dispute arising from a contract with us will be subject to the exclusive jurisdiction of the courts of England and Wales.

17.7 We won't be filing a copy of the contract between you and us.

End of Terms & Conditions